Privacy Policy

1. Introduction

Azzay Pharmacy Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our pharmacy location at Twumasi Aben Street, Dormaa Ahenkro, Ghana, use our services, or interact with us through our website and social media channels.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (phone number, email address, physical address)
• Date of birth and age
• National ID or health insurance information
• Prescription and medication history
• Payment and billing information
• Medical conditions and allergies (as relevant to pharmaceutical services)

2.2 Health Information

When you use our services such as BP checks, blood glucose monitoring, rapid malaria tests, or weight management consultations, we collect health-related information necessary to provide these services safely and effectively.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

3. How We Use Your Information

We use the information we collect to:

• Provide pharmaceutical services and dispense medications
• Process and fulfill your prescriptions
• Conduct health screenings and provide consultation services
• Maintain accurate medication records for your safety
• Communicate with you about your prescriptions and health services
• Process payments and maintain billing records
• Send you health tips, wellness information, and promotional offers (with your consent)
• Comply with legal and regulatory requirements
• Improve our services and customer experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Healthcare Providers: With your physicians and healthcare providers to coordinate your care
• Legal Requirements: When required by law, regulation, or legal process
• Health Insurance: With your insurance provider for claims processing (with your authorization)
• Service Providers: With trusted third-party service providers who assist us in operating our business
• Emergency Situations: When necessary to protect your vital interests or public health

We do not sell your personal or health information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage systems, access controls, and staff training on privacy and confidentiality requirements.

6. Your Rights

You have the right to:

• Access your personal and health information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and regulatory requirements)
• Withdraw consent for marketing communications
• Request a copy of your prescription records
• Lodge a complaint with the Ghana Data Protection Commission

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Prescription records are maintained in accordance with pharmaceutical regulations in Ghana, typically for a minimum of 5 years.

8. Children's Privacy

When providing services to minors, we obtain consent from parents or legal guardians as required by law. We protect children's information with the same level of care as adult information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: